Privacy & Security Policies

PRIVACY POLICY

Farbrook Farm Limited is registered under the Data Protection Act.  We are committed to protecting the information that you submit to us.  Your personal details will always be treated as confidential. 

When you enquire about goods and services from Farbrook Farm Limited, we record your details to ensure we can, for example: 

  • process your orders
  • contact you with any urgent information, such as a product recall
  • deal with any financial queries
  • run statistics to improve this website
  • let you know about Farbrook Farm goods and services that may be of interest to you

Your data will never be shared with any third party, except for the purpose of processing your orders (for example, your address is supplied to our dispatch company).

Farbrook Farm does not store your credit card details.

If you do not wish to receive information and offers from Farbrook Farm by mail or telephone, please write to us at Farbrook Farm Limited, PO Box 67155, London SW1P 9RY, or email us at info@farbrookfarm.co.uk.

As required by the Data Protection Act, you can obtain details of the personal information we hold on you by contacting us at Farbrook Farm Limited (Data Protection),  PO Box 67155, London SW1P 9RY, or email us at info@farbrookfarm.co.uk.  There is a statutory fee for access to your information (currently £10).

Your email information
It is helpful to have your email address so that we can contact you quickly with any information about your order.  Once you have given us your email address, you may receive email correspondence from Farbrook Farm.  You will always be able to choose not to receive emails from us by following the unsubscribe instructions in each email that we send out.

If you do not want to receive promotion emails from Farbrook Farm, please write to us at:

Farbrook Farm Limited, PO Box 67155, London SW1P 9RY

or email us at info@farbrookfarm.co.uk.

Cookies
A ‘cookie’ is a file in your web browser than enables us to recognize your computer when you visit the site.

In general, cookies help the site to provide a better user experience by retaining user preferences and storing information for things like shopping carts.  Like many other websites, we also use cookies to help collect information, such as how many people visit the site, what products are being bought, and to make certain parts of the site function properly.  Cookies will not be used to identify any personally identifiable information about you. 

If your web browser is set to refuse cookies from our website, we regret that you will be unable to use some essential features of the website.  For example, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations.  As a result, we strongly encourage you to accept cookies from our website. 

WEBSITE SECURITY POLICY

  • This website is owned and operated by Farbrook Farm Limited.  Our registered office is c/o AG Tax Ltd, Minster House, 42 Mincing Lane, London EC3R 7AE
  • All rights in this website are owned by us.  Any unauthorised use, copying or modification is prohibited
  • All payments made via the Farbrook Farm website are processed by Barclaycard.  The Barclaycard ePDQ system uses a high level of encryption (128 bit SSL encryption) for your protection.  Sensitive card data is protected from fraud, as laid out in the Payment Card Industry Data Security Standard (PCIDSS). 
  • We do not store your credit or debit card details
  • We will never ask you to send us any personal details by email.   
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